Information about shipping
The shipping costs for Germany are 4,90 euros (via DHL). A delivery value of more than 50 euros does not incur any shipping costs (place of delivery in Germany). We also ship to the following countries:
Austria, Belgium, Luxembourg, Netherlands, France, Denmark, Czechia, Monaco, Poland: 11 euro
Switzerland, Liechtenstein: 15 euro
Italy, Slowakia, Slowenia, Hungary, Sweden, Spain: 12 euro
Bulgarien, Estonia, Finland, Croatia, Irland, Lithuania, Latvia, Norway, Portugal, Rumania: 13 euro
For shipping to other countries please contact us: email@example.com. Delivery is normally made within 3 business days after receipt of payment under the delivery address indicated by the buyer. young and brave will inform the customer about delays in delivery as soon as possible.
Cancellation or return policy
A return of the articles is only possible with a prior written agreement (e-mail) under firstname.lastname@example.org within a 14-day period without giving any reasons (but would be desirable). The item has to be returned by the buyer by means of a stamped return within the above-mentioned period to young and brave Deutschland UG, Gerberau 11, 79098 Freiburg im Breisgau, Germany.
A refund of the purchase price (without delivery costs) will only be made for undamaged/unused items. The purchase price will be refunded upon receipt of the returned goods. The customer shall be notified in writing. The return does not include the following items: swimwear and teething rings. The client assumes the freight costs of the return.
Complaints due to material defects must be made immediately upon receipt of the goods with the help of the photo-identification under email@example.com. The reason for the defect/damage has to be explained here comprehensibly. Material defects resulting from improper use/handling are excluded from reimbursement claims and replacement delivery. young and brave Deutschland UG will process the damage and inform the buyer in writing (e-mail) of the following possibilities:
– post-processing of the objected article,
– replacement delivery,
– refund of the purchase price.